News
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Temporary issue in consumption data presentation – troubleshooting in progress
There is a temporary issue with the presentation of consumption data. We are currently investigating the matter and apologize for…
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Prices for services will be updated 1 June 2026
Our prices for services will be adjusted at the beginning of June. This applies, for example, to copies of invoices…
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The electricity tax will increase from April 1
Due to a legislative change, the strategic stockpile fee, a part of the electricity tax, will increase on April 1,…
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New features in our online service and mobile app – Discover the updates
We are continuously developing our digital services, and during the beginning of this year, we have made several updates and…
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Customer letters going out to Basic Electricity, Influencer, and Wind Power customers
By the end of February, we will send out customer letters to our customers with a Basic Electricity, Influencer, or…
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Consumption data almost in real time in our services – Update for customers in our own network area
You can now view your consumption data in the Vaasan Sähkö mobile app and online service almost in real time.…
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Our customer service is currently unusually busy
Our customer service is currently receiving a high volume of queries via phone, email, and chat. We will respond to…
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Changes in the terms of use of our digital services
We have made minor changes to the terms of use of our digital services. The changes will not weaken your…
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Customer letters going out to district heating, Basic Electricity, Influencer, and Wind Power customers
By the end of November, we will send out customer letters to our district heating customers, as well as customers…
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The price of district heating will rise starting from January 1, 2026
Starting January 1, 2026, the new energy fee for district heating will be €68.06/MWh. The increase to the current energy…