Use our app to view your energy consumption data!

We need to verify who you are so that you can view your information in the app. Strong authentication is implemented using Telia’s authentication service, and your banking credentials will not be passed on to us at any stage of the authentication process.

If you’re having trouble with authentication, please try again later.

If authentication succeeds but username creation fails, please contact our customer service.

Check that you’ve entered your username and password correctly. If necessary, you can also request a new password via the Forgot your password? link. Please note that you’ll need separate credentials for the app, as the Online service credentials do not yet work in the app.

The problem concerns Android 10 and 11 phones. To fix this, you need to delete the app details:

1. Press the app icon until a separate menu appears.
2. Select “Application Details”.
3. Select “Storage”.
4. Select “Delete Data“
5. Close the app, and try signing in again.

It may take up to 15 minutes to receive the reset message. The message may also have ended up in the spam folder. If you still don’t receive or find the message, please contact our customer service. Please note that you’ll need separate credentials for the app, as the Online service credentials do not yet work in the app.

In the app, you can see the contracts in which you are a contract customer or contract partner. Your contracts may also be under different customer numbers. Change the customer number at the top right of the home screen and check the contracts under different customer numbers. The app currently only shows the contracts of private customers. Corporate agreements are not yet displayed.

Your electricity contract always consists of two parts: the contract you have concluded with Vaasan Sähkö and the contract you have concluded with Vaasan Sähköverkko. The Vaasan Sähkö contract applies to the energy you use, while the Vaasan Sähköverkko contract applies to electricity transmission.

You see your consumption data in the app with a delay of one or more days, as your consumption data is retrieved from remotely readable meters once a day. Unfortunately, it’s not possible to monitor consumption in real time.

Your consumption data is received by us from your distribution company. Occasionally, there may be delays in the delivery, which is why the data may be missing or based on estimates. For example, if your electricity meter has been replaced or if you have installed solar panels, it may cause a delay in data updates. Intermittent disruptions in meter remote reading can also cause delays. Typically, such situations resolve themselves within a couple of weeks or even sooner and do not require you to contact us.

If your consumption data isn’t visible in the app, please contact our customer service.

The app only shows the part of your production that’s sent to the power grid. This means the part of your production that you sell to us.

Yes. You can view your district heating contract and consumption data in the app.

The cost amount in the app may not match the bill for the following reasons:

• The time period is not the same. Check that you’ve selected the time period that matches your electricity bill.
• The costs for periods may differ slightly from the costs on the bills due to rounding errors. The consumption and cost amount shown on the bill are always valid.
• A payment reminder fee might also have been added to the bill in case the bill was not paid on time.

You can view your bills in the app, but paying via the app is not possible. You can copy a virtual bar code from your bill. We recommend to use digital payment methods such as e-invoice, Kivra or OmaPosti.

The app gets its average temperature from the Finnish Meteorological Institute. The postal code of the place of consumption determines which observation station’s data is used.

The app currently only displays the information and contracts of private customers.

Your personal data is retrieved from our customer information system. We comply with the Data Protection Act when processing customer data.

Read more about data protection.

Read more about the terms and conditions of the application.