We recommend e-invoicing to all our customers.
We deliver bills electronically as e-invoices and email bills to the Kivra and OmaPosti services. Your e-invoice will arrive in your online bank, whereas Kivra and OmaPosti are electronic mailboxes where you can also easily pay your bill. The email bill will arrive as an email.
For business customers, we recommend e-invoicing.
However, if you prefer not to get your invoice electronically, we can send you a paper bill by mail or you can make a direct debit agreement with your bank.
With direct debit, you can pay your bills without online banking. If you choose direct debit, we will send the invoicing details by mail well before the due date, and simultaneously send the payment details directly to your bank. With a direct debit contract, you authorize the bank to pay the bill on your behalf. The bank will pay your bill automatically from your account on the due date.
Please note that it is no longer possible to pay your invoice on site at our customer service.
You can decide how often you want to be invoiced.
- At least 6 bills per year.
- No more than 12 bills per year.
If you are worried about not being able to pay your electricity or district heating bills, contact us before the due date. We will try to find a solution for you.
If the due date has not expired
- We can extend the due date if you contact us in time. How much the due date can be extended depends on your situation and what kind of solution is optimal.
If the due date has passed
Read more here.
If you live in Vaasan Sähköverkko’s distribution area, you will receive a bill from us even if you change your electricity supplier. Regardless of the electricity supplier, the local electricity network company will continue to be in charge of the distribution of electricity and the related billing. You cannot choose your electricity distribution company.
You can easily postpone the due date of your invoice in our Online service. The service can be used in Finnish and Swedish. If the due date can be changed, this is shown next to the unpaid bill.
You can change the due date of a bill if you do so before the due date, you have no other unpaid bills and you have not already changed the due date of the specific bill.
You can postpone the due date yourself for a maximum of 60days and if the invoice is less than 500 euro. For more credit, please contact our payments services.
If you are getting your bill as an e-invoice, remember to also change the due date in your online bank. Read more here.
An electricity bill contains plenty of information that has to be there because of laws and decrees, which is why there is so much more to it than just the amount to be paid.
A bill consists of two parts. The first part is a summary of the various services and payment details. This includes
- the place of electricity use
- the period of electricity consumption
- the date of the bill
- the amount and due date
- direct payment information, if that is your payment method of choice
- the reference number, that is invoice-specific. Please pay attention to this when paying the bill in your online bank.
The second part of the invoice shows the billing period, unit prices and energy quantities. This part includes:
- your energy consumption (kWh)
- the Basic charge and unit rates separately for electricity sales and/or distribution*
- electricity tax charged for electricity distribution*
- any other payments, such as late payment interest and amounts
- information about payments and annual electricity consumption.
*) If your electricity distribution company is Vaasan Sähköverkko, our invoice also contains details about the distribution. If you live within any other distribution area, you will receive a separate bill for distribution.
If your company or housing company is using the PEPPOL system and you have chosen e-billing as billing method, we will automatically send your invoices via the PEPPOL e-invoicing platform.
