Payment difficulties and electricity contract
If you’re concerned about how to pay your electricity or district heating bill, contact us well before the due date. This way, we can find a suitable solution for you.
Change due date and request monthly billing
You can change the due date of your bill if you act before the due date, have no other overdue bills, and have not previously changed the due date for this particular bill.
- You can conveniently change the due date through our online service. If it’s possible to change the due date, it will be displayed next to the unpaid bill.
- It’s also worth switching to monthly billing, which results in smaller individual bills. You can change the billing frequency through our app or with a form.
Contact us in time and take advantage of an extended payment period
If you’re facing payment difficulties, reaching out to us in time allows us to assist you and find a solution that works for your situation.
The amount of extra time you can get for payment depends on your individual circumstances and what solution serves you best. By addressing the matter early, you can also avoid unnecessary reminder fees.
You can always share your situation with us in confidence. Please note that we negotiate the payment period separately for each bill based on the customer’s situation.
Different forms of support
Find out if you’re eligible for basic social assistance from Kela or additional or preventive social assistance provided by the municipality. Learn more here.
Check what types of housing support you qualify for, such as general housing allowance or housing allowance for pensioners. Learn more here.
Also, explore the free advisory services offered by the Guarantee Foundation: takuusaatio.fi
Have you received a message from a collection agency?
If your bill has already been transferred to a collection agency, please contact the agency directly to resolve the matter.