District heating customer service is here to help

Need assistance with district heating matters? Our customer service is available Monday to Friday from 8 a.m. to 4 p.m.

Transferring ownership of a district heating connection

The transfer of a district heating agreement typically becomes relevant when a property changes ownership. You can easily submit an ownership transfer notice online. Attach a copy of the property’s deed of sale or another transfer document that mentions the transfer of the district heating connection. Detailed instructions for transferring a district heating connection can be found here.

Monitor your district heating consumption effortlessly

As a district heating customer, you can conveniently track your energy consumption via the Vaasan Sähkö app or our Online service. The service provides energy usage data down to the hourly level.

You can also compare consumption trends to the situation a month or even a year ago.

By keeping an eye on your district heating usage at home or in your business, it becomes easier to plan and, if needed, reduce energy consumption.

Please note that after the activation of district heating, it may take about a week for the consumption data to appear in the monitoring services.

District Heating for a Home

9 reasons to choose Vaasan Sähkö’s District Heating

  1. Affordable investment: Connecting to district heating costs approximately €10,000–€12,000, including all expenses.
  2. Reliable: District heating is a long-lasting and dependable system.
  3. Convenient: District heating customers enjoy home heating without the need for constant maintenance or long interruptions.
  4. Local: Our district heating is primarily produced using bioenergy, waste energy, and recovered heat in Vaasa and Korsholm (Mustasaari).
  5. Climate Guarantee: By choosing our Climate Guarantee product, you get 100% renewable local heat.
  6. Personal service: We’re available by email and phone, and we can visit your property free of charge if needed.
  7. Always accessible: In urgent fault situations, we are available 24/7.
  8. Competitively priced: Our district heating is among the most affordable in Finland.
  9. Energy consumption tracking: You can monitor your energy consumption via our app or Online service.

District Heating connection price

The price of a district heating connection for a detached or semi-detached house is €4,300, which includes the construction of district heating branch pipes for up to 40 meters.

For any additional distance beyond 40 meters, we charge €200 per meter.

The installation of the district heating system is handled by an HVAC professional. Installation costs, including the heat exchanger, are approximately €6,000.

How to Connect to District Heating

1. Order

Single-family home builder: When placing a district heating order, please provide us with architectural plans. During the design phase, ensure that the HVAC plans are prepared by an HVAC professional.

2. Planning
  • We will visit the property. Together, we will review the progress and schedule of the district heating connection construction work.
  • Order the district heating system for your property through an HVAC contractor.
  • Order an HVAC installer to handle the installation of the heat exchanger.

Single-family home builder: When placing a district heating order, please provide us with architectural plans. During the design phase, ensure that the HVAC plans are prepared by an HVAC professional.

3. Building
  • We will build the district heating pipe from the district heating network to the meter center.
  • The HVAC installer will install the district heating system.
  • We will install the district heating meter.
4. Use
  • It’s time to enjoy a warm home and hot water!
  • You can monitor your energy consumption through Vaasan Sähkö’s app or our Online service. After activation, it takes about a week for the consumption data to update in the tracking services.
  • If you have any questions, please contact our customer service.
  • In case of issues – for example, if the energy meter seal is leaking – call our district heating emergency line at 06 3245555, and we will assist you.

Is your property located in the district heating network?

You can also check yourself if your property is within the district heating network.

Looking for assistance with district heating maintenance?

Check out the contact details of local district heating contractors below.

Climate Guarantee – Heat from Renewable Energy

Order the Climate Guarantee product for district heating. For a small additional fee, you’ll receive district heating produced exclusively from renewable energy sources.

Vihreä niitty auringonlaskussa

Frequently asked questions about district heating

How does district heating work?

In district heating, thermal energy is transferred through water circulating in the district heating network. The water is heated at the district heating production plant and distributed via the network to properties using district heating. These properties may have systems like water-circulating underfloor heating or radiators, which circulate the warm water to heat the indoor air.

A heat exchanger is used to transfer heat from the district heating water to the water circulating in the building’s radiator or underfloor heating system. Similarly, it also heats domestic hot water.

How is district heating produced?

Our heat is primarily local, produced using bioenergy and waste energy. Additionally, we utilize a modern heat storage system to transfer thermal energy to the district heating network as needed. See how much district heating is currently being produced in Vaasa.

How do I transfer ownership of a district heating connection?

The connection is not automatically transferred when the property changes ownership.

You can transfer the district heating contract to the new owner by notifying us of the transfer. This can be done electronically. Please include a copy of the property’s deed of sale or another transfer document that mentions the district heating connection transfer.

You can find detailed instructions for transferring the district heating connection here

How is the district heating system installed?

The property is connected to the district heating network through a district heating pipe. To install this, we dig an installation trench on the property.

During the planning meeting, we agree with the customer on the location of the pipe and the schedule for the installation work. We also assist the customer in deciding where the heat exchanger should be installed. It is usually placed in the boiler room or garage.

The installation of the heat exchanger is the responsibility of the HVAC contractor ordered by the customer.

How long does the district heating installation take?

The entire installation process typically takes about two weeks.

Digging the installation trench, laying the district heating pipe, insulation, welding the pipe, and filling the trench usually take about one week.

The installation of the heat exchanger usually takes a few days. This is handled by an HVAC contractor. The installation is not included in the district heating delivery, so you will need to order an HVAC contractor to handle the installation.

How can I adjust the temperature?

To change the temperature of the entire property, you need to adjust the heating curve on the heat exchanger.

For adjusting the temperature of an individual room in a property with radiator heating, you can adjust the radiator valve.

What does the pricing of district heating consist of?

The total price of district heating consists of an annual base fee, energy charges, and taxes. Read more about the pricing of district heating. Heating is billed 12 times a year.

How is district heating billed?

You will receive a monthly bill based on your chosen billing method. The bill consists of the energy charge, a monthly basic fee, and taxes.

Read more about the pricing here.