Supply interruptions
Did the storm cut off the electricity or do you have problems with district heating? Check out our tips for fault situations and outages.
A power or heating outage is never timely, but luckily you can prepare for it in different ways. When a fault occurs, first check the situation on your local distribution company’s website.
Find the outage map and services of Vaasa Sähköverkko here. If you have checked your own equipment, but do not find anything that could have caused the fault, report the fault to us, we are on call 24 hours a day.
Problems with district heating?
First, check for any outage information on the front page. Also read the tips below on how to check if the fault is in your equipment or elsewhere.
There’s a power outage—how can I find out what is wrong?
First, check if the power is out in the whole building. Try to turn on the lights in different rooms, for example. After this, check if the main fuses are in order. Do your neighbors seem to have electricity, or does the outage affect all surrounding facilities?
If the answer is yes, there is most likely a fault in the distribution network. You can check the situation and instructions for reporting a fault on your distribution company’s website.
How do I prepare for a power outage?
Power outages are always a hassle, but there are things you can do to be prepared. Modern electricity networks are also highly automated, helping to locate and repair faults quickly. For more information on your distribution company’s emergency services, visit their website. If you live in the distribution area of Vaasan Sähköverkko, visit vaasansahkoverkko.fi.
How to prepare for a power outage
- Always have a power bank charged to provide extra power for your telephone during a power outage.
- Keep a flashlight and candles – with matches – in a convenient place.
- Electric garage doors open even without electricity. Learn how and also teach your family.
- If you have a fireplace, remember to keep firewood available.
- Also keep some cash available, because ATMs don’t work during power outages.
Things to remember during a power outage
- Do not open the fridge or freezer unless you really have to.
- Do you see a tree that has fallen or is about to fall on a power line? Do not touch the tree, and do not approach it – contact your electricity distribution company.
- Check the situation on your smartphone:
In Vaasan Sähköverkko’s distribution area
Elsewhere in Finland
The district heating is not working – what’s wrong?
If you are having problems with the heating of your property, first check our website for information on any interruptions in the supply of district heating that might have already been reported. If there is no widespread problem, see our tips for checking your own equipment.
THINGS TO REMEMBER DURING A SUPPLY INTERRUPTION
- Turn off the air conditioning in the property, if possible
- Do not ventilate your home or use a cooker hood if you don’t have to
- Prepare to use a fireplace or another additional source of heat
Make sure that all appliances are working as they should. You can report interruptions in the supply of district heating 24/7 on our website.