Electricity bill and payment

If you live within the distribution area of Vaasan Sähköverkko, you will still get a bill from the company when changing energy supplier. Your local distribution company will continuously take care of distributing the energy to your home and charge for it.

You can change the due date of the bill easily on the Online-service. If the due date transfer is successful, you will see it automatically in the open bill.

You can only change the due date before the due date. You also can’t have any other open bills. If you have already changed the due date before, you can’t change it again.

If you use e-bill, please remember to change the due date also in your online bank.

If you are worried about not being able to pay your electricity or district heating bills, contact us in good time before the due date. We will try to find a solution for you.

If the due date has not expired

• We can extend the due date if you contact us in time. How much the due date can be extended depends on your situation and what kind of solution is optimal.

If the due date has passed

• Contact Vaasan Sähkö’s payment services.
• If your bill has already been transferred to debt collection, please contact the debt collection company to sort things out.

Read more here. (In Finnish/Swedish)

We recommend all our customers to select an e-bill that suits them.

We deliver e-bills, send your bill by email or deliver your bills via the Kivra and OmaPosti services. An e-bill arrives in your online banking system, while Kivra and OmaPosti act as electronic mailboxes, in which payments can also be made easily. You can also choose to receive your bill by email.

For corporate customers, we recommend online bills. (in Finnish/Swedish)

If an e-bill is not suitable for you, we can post a paper bill to you or you can make an agreement with your bank for direct payment.

With direct payment, the bill will be paid without online banking. If you choose direct payment, we will send you invoicing information well in advance of the due date, while sending the same information directly to your bank. With a direct payment agreement, you authorise your bank to pay the bill on your behalf. The bank will pay the bill from your account automatically on the due date.

Please note that starting from summer 2024, it is not longer possible to pay the invoice at the customer service counter.

You can decide how often you want to be billed.

• At least 4 bills per year.
• No more than 12 bills per year.

An electricity bill contain plenty of information that has to be there because of laws and decrees, which is why it may seem a bit complicated.

A bill consists of two parts. The first part is a summary of the various services and payment details. This includes

• the place where the electricity is used
• the period of electricity consumption
• when the bill was made, or its date
• the amount and due date
• direct payment, if such was chosen
• reference number, which is different for every bill. Remember this when paying the bill in your online bank.

The second part is the itemisation – that is, the billing period, unit prices and energy quantities. ​This parts shows

• your energy consumption (kWh)
• the standing charge and unit rates separately for electricity sales and/or transfer*
• electricity tax charged for electricity transmission*
• any other payments, such as late payment interest and amounts
• information about payments and annual electricity consumption.

*) If your electricity transmission company is Vaasan Sähköverkko, the invoice also contains details about the transmission. If you live within the distribution area of another company, you will receive a separate bill about the transmission.