Electricity bill and payments

If you live within the distribution area of Vaasan Sähköverkko, you will still get a bill from the company when changing energy supplier. Your local distribution company will continuously take care of distributing the energy to your home and charge for it.

You can change the due date of the bill easily in our Online-service. The service will tell you if the due date can be postponed. N.B. The service is in Finnish and Swedish. If you need help, please contact our Payment Services.

You can only change the due date before the original due date. You also can’t have any other open bills. If you have already changed the due date of the bill before, you can’t change it again.

If you pay by e-invoice, please remember to change the due date also in your online bank.

If you are worried about not being able to pay your electricity or district heating bills, contact us before the due date. We will try to find a solution for you.

If the due date has not expired

• We can extend the due date if you contact us in time. How much the due date can be extended depends on your situation and what kind of solution is optimal.

If the due date has passed

• Contact Vaasan Sähkö’s payment services.
• If your bill has already been transferred to debt collection, please contact the debt collection company to sort things out.

Read more here (in Finnish/Swedish).

We recommend e-payments to all of our customers.

You can choose to get your bill sent as an e-invoice, an email invoice or to services such as Kivra and OmaPosti.

An e-invoice is sent to your online banking system, while Kivra and OmaPosti are electronic mailboxes, where you also easily can pay the bill.

For corporate customers, we recommend online bills. (Read more in Finnish/Swedish or contact our customer srevice.)

If an e-payment is not suitable for you, we can mail a paper invoice to you or you can make an agreement with your bank for direct payment.

With direct payment, the invoice will be paid without online banking. If you choose direct payment, we will send you the invoicing information well in advance of the due date, while sending the same information directly to your bank. With a direct payment agreement, you authorize your bank to pay the bill on your behalf. The bank will pay the bill from your account automatically on the due date.

It is not possible to pay the invoice at the customer service point.

You can decide how often you want to be invoiced.

• At least 4 bills per year.
• No more than 12 bills per year.

An electricity bill contains plenty of information that has to be there because of laws and decrees, which is why there is so much more to it than just the amount to be paid.

A bill consists of two parts. The first part is a summary of the various services and payment details. This includes

• the place of electricity use
• the period of electricity consumption
• the date of the bill
• the amount and due date
• direct payment information, if that is your payment method of choice
• the reference number, that is invoice-specific. Please pay attention to this when paying the bill in your online bank.

The second part of the invoice shows the billing period, unit prices and energy quantities. ​This part includes:

• your energy consumption (kWh)
• the Basic charge and unit rates separately for electricity sales and/or distribution*
• electricity tax charged for electricity distribution*
• any other payments, such as late payment interest and amounts
• information about payments and annual electricity consumption.

*) If your electricity distribution company is Vaasan Sähköverkko, our invoice also contains details about the distribution. If you live within any other distribution area, you will receive a separate bill for distribution.