How can we help you?

When choosing an electricity contract, it’s important to consider whether you’re happy with a fixed-term or open-ended contract, and whether you want a fixed-price or spot-price contract. 

You can view a comprehensive comparison of the different electricity contracts we offer here. A similar compilation of our services for business customers will be published shortly! 

If you’re moving, the existing electricity contract must be terminated separately and a new contract must be made for the new address.  
 
When you move, Vaasan Sähkö will not automatically terminate your company’s electricity contract, as you may need electricity in two places at the same time. You can have more than one valid contract at the same time.  
 
If your current electricity contract is with Vaasan Sähkö, make a new contract for the new address first, and then terminate the contract at the old address. We recommend that you take care of any changes to your contract at least two weeks before the move. However, by calling our customer service, you can get electricity to your new premises even at short notice. 

If your company consumes more than 100 MWh of electricity per year, please contact our business sales department. 

After you acquire the appropriate power of attorney, you will be able to sign an electricity contract for your company and manage its electricity contract. 

If your company suddenly finds itself bankrupt or struggling to make payments, it may feel difficult to deal with anything that has to do with contracts or money. In such a situation, we encourage you to contact our customer service for business customers to discuss completing your payments in greater detail.

If your company is moving out of its current premises and no longer needs an electricity contract, you can easily terminate your electricity contract here. 

If your company consumes more than 100 MWh of electricity per year, please contact our business sales department. 

If your company is changing electricity vendor while staying at its current address, you do not need to terminate the contract yourself. The new electricity vendor will terminate the contract on your behalf. Please note that the termination period is two weeks. 

For business customers, we recommend e-invoicing. 

We deliver bills electronically as e-invoices and email bills. E-invoices are sent directly to your company’s billing software or online bank. Email bills are sent through email. 

If electronic billing is not a suitable payment method for your company, you can also choose a paper bill. 

The amount of the bill depends on the amount of electricity consumed, but also on the price of the electricity your company buys. Some companies consume higher amounts of electricity than others. This is the case if, for example, the company uses production equipment that is constantly running. 

For example, the following have an impact on electricity consumption: 

• Method of heating the property 

• Age of the property 

• Size of the property 

• Electrical equipment in the company premises 

• Number of persons working in the premises 

• Electricity consumption habits 

• Thermal insulation of the property. 

In properties heated with electricity, consumption is usually much higher in winter than in summer, and this is reflected in the bill. 

The electricity prices are stated on your bill. You can monitor your company’s electricity consumption via Vaasan Sähkö’s online portal. You can put the price of energy out to tender and select the electricity contract and vendor of your choice. 

If your company’s premises are located in Vaasan Sähköverkko’s distribution area, you will receive a bill from us even if you change your electricity vendor. Regardless of the electricity supplier, the local distribution company will continue to be in charge of the distribution of electricity and the related billing. Electricity distribution cannot be competitively tendered. 

The basic fee covers the fixed costs of the electricity vendor. These do not depend on the amount of energy used by a single customer, which is why the basic fee is the same regardless of consumption. 

In electricity distribution, the basic fee is a charge for maintaining the electricity network and is not related to the amount of electricity used. Electricity network maintenance and development ensure that customers have an uninterrupted power supply. 

You can easily postpone the due date of your invoice in our Online service. If the due date can be changed, this is shown next to the unpaid bill. 

You can change the due date of an invoice if you do so before the due date, you have no other outstanding bills due and you have not changed the due date of that bill before. 

If your company has chosen to receive bills as online invoices, make sure to also change the due date in your online banking service.

Any supply interruptions in Vaasan Sähköverkko’s distribution area are reported under the section Supply Interruptions on our website. If your place of electricity use is located outside the distribution area of Vaasan Sähköverkko, please contact your own distribution company.  

You can also subscribe to receive alerts by text message or email: 

Subscribe to Vaasan Sähköverkko’s power outage alerts.

Subscribe to district heating outage alerts.

First, check if the power is out in the whole building. Try to turn on the lights in different rooms, for example. After this, check if the main fuses are in order. Do your neighbors seem to have electricity, or does the outage affect all surrounding facilities? 

If the answer is yes, there is most likely a fault in the distribution network. You can check the situation and instructions for reporting a fault on your distribution company’s website. 

Vaasan Sähköverkko’s distribution area 

Power outages across Finland 

If you are having problems with the heating of your property, first check our website for information on any interruptions in the supply of district heating that might have already been reported. If there is no widespread problem, see our tips for checking your own equipment. 

THINGS TO REMEMBER DURING A SUPPLY INTERRUPTION 

• Turn off the air conditioning in the property, if possible 

• Do not ventilate your home or use a cooker hood if you don’t have to 

• Prepare to use a fireplace or another additional source of heat 

Make sure that all appliances are working as they should. You can report interruptions in the supply of district heating 24/7 on our website.

Our district heating network is located in the central areas of Vaasa, Sepänkylä in Mustasaari and Vähäkyrö. 

We can connect both new and old buildings located in our network area to the district heating network. If your company is located near the network area, please contact our customer service and we’ll find out whether your property can be connected to the network. 

Read more about connecting to district heating. 

District heating equipment needs to be maintained from time to time. We have put together a comprehensive guide to using district heating equipment. You can read the guide here. You can also contact the district heating customer service, if necessary. 

When you buy a property, you can usually transfer the electricity connection to the new owner by providing the electricity distribution company with a copy of the deed of sale that mentions the transfer of the electricity connection. 

You should consult your electricity distribution work company’s instructions on transferring ownership of your electricity connection. 

As a customer of Vaasan Sähköverkko, you can read about the policy on Vaasan Sähköverkko’s website.

Electricity distribution companies offer a range of electricity distribution options. You can check the selection on your distribution company’s website. 

Vaasan Sähköverkko has three distribution options to choose from: General electricity, Night-rate electricity, and Season-rate electricity. To get the best value, choose a distribution product that suits your electricity use.  

Check out Vaasan Sähköverkko’s electricity transmission options. 

You should change distribution products if there is a clear change in your electricity consumption habits and your current distribution contract is no longer the cheapest for you. This can happen for various reasons, for instance if your electricity consumption decreases or most of your consumption is shifted to another time of day or year. 

It’s a good idea to check the policies of your local distribution company on their website. As a customer of Vasaan Sähköverkko, you can change your electricity transmission product once a year free of charge. Please order the change on the Vaasan Sähköverkko website. 

We recommend that you check the policies of your local distribution company on their website. As a customer of Vaasan Sähköverkko, you can change your electricity transmission product once a year free of charge. 

Please read Vaasan Sähköverkko’s guidelines on the matter. 

As a customer of Vaasan Sähköverkko, you can receive information about power outages, their causes and duration directly to your mobile phone through our free text message service. You can sign up for this service on the Vaasan Sähköverkko website. 

If you are a customer of another distribution company, you should see their website for any reports related to supply interruptions.