According to the Electricity Market Act, as an electricity user, you have the right to get additional information on, for example, comparing electricity contracts, energy advice, consumption at your place of use compared to other similar places of use, or what you can do if we cannot reach an agreement on contractual matters. We have collected information about these on this page.
Exchange a paper invoice for an electronic payment method
We recommend an electronic invoice to all our customers. There are several electronic payment methods to choose from.
We deliver e-bills, send your bill by email or deliver your invoices via the Kivra and OmaPosti services. An e-invoice arrives in your online banking system, while Kivra and OmaPosti act as electronic mailboxes, in which payments can also be made easily. You can also choose to receive your bill by email.
For corporate customers, we recommend online bills.
If an e-bill is not suitable for you, we can post a paper bill to you or you can make an agreement with your bank for direct payment.
With direct payment, the bill will be paid without online banking. If you choose direct payment, we will send you invoicing information well in advance of the due date, while sending the same information directly to your bank. With a direct payment agreement, you authorise your bank to pay the bill on your behalf. The bank will pay the bill from your account automatically on the due date.
Energy advice for consumers
Do you need help on how to reduce your consumption and save money? We have collected some articles on the topic on our website, and consumer energy advice is available throughout Finland by region. Read more about the energy advice available on Motiva’s website and find your regional energy advisor.
Follow you consumption
You can follow your own consumption conveniently with the Vaasan Sähkö app. If you want to access data in Excel, for example, we recommend logging in to our online service. You can also download your consumption data from the national Datahub service.
Compare your consumption with similar objects
The national Datahub service will soon provide a possibility to compare your own consumption data with the consumption of similar objects. In addition, you can read on our website about the typical electricity consumption of different types of housing and how you can affect your consumption.
Comparison of electricity contracts
There are different types of electricity contracts on the market, and it is important that you find a suitable contract type. It might be a good idea to compare prices for different contracts, for example, when you move to a new address or when a fixed-term contract ends. In such cases, you could visit the websites of electricity suppliers or compare the contract in online services focusing on comparison of electricity contracts, such as the impartial website maintained by the Energy Authority sahkonhinta.fi.
Read more about compering for an electricity contract.
Dispute over the agreement
We always try to resolve any disputes by discussing issues. If a situation arises regarding the contract where we cannot reach an agreement, you as a consumer can take the matter to The Disputes Board to be resolved.
Before doing so, however, you should contact the Consumer Advisory Services.